Question: Who Has The Best Tech Support For Computers?

Which computer brand has the best tech support?

In manufacturer tech support, Apple scored an 82 out of 100, as well as a 5 out of 5 for phone support and a 4 out of 5 for online support.

And readers reported that their problems were solved 79 percent of the time.

The next two most highly rated companies, Microsoft and Dell, scored a 68 and 56, respectively..

What is computer technical support?

Computer technical support is a type of assistance that is given to computer users, as a result of needs or problems that may arise with the software and with the hardware of their computers, networks, etc.

Does Office Depot fix computers?

PC Repair Item # 7932343 At home or in the office, Office Depot tech support can provide computer repair services to keep your desktop or laptop running smoothly. Plus, computer diagnostic services let our technicians isolate the issues to properly fix your PC’s problem.

How do I contact Staples by phone?

Yes, just call us at 800-333-3330.

How do I work for it support?

How to become an IT Support OfficerComplete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. … Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+.

What is Level 2 IT support?

Tier II or Level 2, is in-detail technical support level. It costs more as the technicians are experienced and well-informed on a particular product. It is also known as administrative level support, level 2 support and many other titles. … They also look for known solutions related to these complex issues.

Does Staples have tech support?

Tech support from Staples. Staples tech services and support are designed around your business’s specific needs. Our experts will help you reduce downtime and improve productivity, and get you back to growing your business.

How do I contact Staples customer service?

If you have more questions, please contact us by selecting ‘Click to Chat with a Staples Expert’ under the ‘Need a Staples Expert? ‘ panel to the right or via phone at 1-800-333-3330.

What skills are required for technical support?

a good memory of how software and operating systems work. excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. the ability to work well in a team. problem solving skills.

What is the role of technical support?

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

What is Level 1 tech support?

Tier I (or Level 1, abbreviated as T1 or L1) is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions.

How can I get tech support?

No Degree, No Problem! 6 Steps to Your First Tech Support JobGet Familiar with How Technology Works. … Take an Alternate Position at an Innovative Tech Company. … Start Picking Up Tech Skills on your Own. … Tackle Tech-related Projects at your Current Job. … Start Blogging. … Join a Local Tech Meetup.

What is the most reliable laptop brand?

AppleAccording to Consumer Reports, Apple stands out as being the most reliable laptop brand. Microsoft, on the other hand, is less reliable than most other brands.

Is Dell or HP better?

Dell’s processors are faster and more reliable compared to HP laptops with the same specifications. However, HP still makes robust laptops with generally longer battery life, and this makes their laptops suitable for heavy use.

What is the difference between Tier 1 and Tier 2 technical support?

Tier 1: This is the organization’s “first line of defense,”. Tier 1 support staff are usually solving basic issues like password resets or user problems. Tier 2: When a customer issue is beyond the skill of the Tier 1 staff to resolve, the issue escalates to Tier 2.