How Much Does A 911 Dispatcher Make Per Hour?

How much do 911 dispatchers make per year?

And while the BLS reports a median salary of $40,660 for 911 dispatchers, with the top 10% earning $63,930, these numbers may not accurately reflect salaries in many parts of the country, or even from one state’s emergency dispatch center to the next..

How many hours do 911 operators work a week?

Work Schedules Most dispatchers work 8- to 12-hour shifts, but some agencies require even longer ones. Overtime is common in this occupation. Because emergencies can happen at any time, dispatchers are required to work some shifts during evenings, weekends, and holidays.

Do dispatchers get PTSD?

The study found many dispatchers who responded to a traumatic call felt fear, hopelessness or horror. It also found that 18 to 24 percent of dispatchers would report enough symptoms of PTSD to receive a diagnosis.

Can 911 track your phone?

Historically, 911 dispatchers have been unable to track the locations of callers on cell phones as accurately as those calling from landlines. … This location information must be available for at least 50% of wireless 911 calls, a requirement which increases to 70% in 2020.

Why would you want to be a 911 dispatcher?

“As a 911 dispatcher, it is your job to handle high-stress emergency situations. Employers are looking for candidates with strong communication skills that can calm callers as well as gather the necessary information to relay to emergency responders.

What is the difference between a 911 dispatcher and operator?

What Is the Difference Between 911 Dispatcher and 911 Operator Jobs? … A dispatcher may be the person who fields the initial call and then assigns the proper units or workers to the scene. The operator, on the other hand, coordinates any other necessary efforts after the initial call.

Is it hard to be a dispatcher?

Being a dispatcher was the most difficult. … A dispatcher must have a strong mental aptitude, be able to handle stress, remain calm whenever people are screaming or even dying on the other end of the phone.

How long does it take to get hired as a dispatcher?

It’s just a waiting process. Like 4-5 months. If you pass the background, they’ll call with a date and time for your interview.

How do I get a dispatch experience?

The typical steps to become a police dispatcher are similar to the following:Complete the level of education required by the hiring agency.Earn experience working in a customer service role.Take and pass a civil service test.Apply for an open dispatch position.Complete an interview with the hiring agency.More items…•

How much do 911 operators make per hour?

On average, 911 operators earned $43,290 a year, or $20.81 an hour, in 2019, according to the Bureau of Labor Statistics. More than 95,000 emergency dispatchers worked in the U.S., the bureau says. Dispatchers usually work in shifts of between eight and 12 hours, although some have shifts as long as 24 hours.

Do 911 operators make well?

Emergency dispatcher salaries vary by state and the organization for which they work, but in general, the BLS reported that police, fire, and ambulance dispatchers made an average annual salary of $43,290 in 2018. As of May 2019, Payscale.com reported that the median 911 operator salary was $16.08 per hour.

What disqualifies you from being a 911 dispatcher?

Felony convictions. Serious misdemeanors. Current drug use or past drug abuse. Dishonorable discharge from military service.

How do freight dispatchers get paid?

Unlike freight brokerages that represent themselves, dispatchers represent owner-operators. … Dispatchers are paid by the carrier, either on a flat-fee arrangement or as a percentage of the total invoice to the shipper. However, dispatchers aren’t always paid quickly.

How many years does it take to be a 911 operator?

The U.S. Bureau of Labor Statistics notes that dispatcher training can generally take from 3-6 months to complete (www.bls.gov). CPR certification and completion of an emergency medical dispatch course may be a prerequisite for handling calls pertaining to medical emergencies.

How many 911 operators are there in the US?

There are more than 6100 emergency call centers in the United States, handling more than 200 million 911 calls every year, according to the National Emergency Number Association. Currently, there are about 100,000 dispatchers working throughout the country, with about 10,000 dispatchers being hired every year.

What a dispatcher should know?

Communication skills: Dispatchers communicate with drivers and customers constantly throughout the day. They must be able to speak, listen, read and write clearly and accurately. Computer skills: To create and share routes, dispatchers need basic computer skills. Most use GPS, mapping and logistics software daily.

Is 911 dispatcher a stressful job?

A dispatcher’s job can be stressful, and they typically take many calls, deal with stressful situations, and must endure the pressure of responding quickly and calmly in life-threatening situations.

Do you need experience to be a dispatcher?

1. Complete high school. Police dispatchers must have at least a high school diploma or GED. Some of these professionals may choose to pursue higher education, such as an associate degree in a relevant field like criminal justice, law enforcement or psychology, but it is not required.

Can 911 operators hang up on you?

6. Whatever you do, don’t hang up on a 911 dispatcher. The worst thing you can do to a 911 dispatcher is end the call before they answer. Every time someone calls and hangs up, dispatchers are required to call that number back.

Does 999 call back?

If you dial 999, stay on the line. Otherwise we will call you back. The police want to know that you are safe and it saves us valuable time. Every second counts.

Does 911 always call back?

Emergency Communications Officers always call back every hang-up call to see if emergency services are needed. If there is no answer and the call was made from a cell phone, a message is left advising that your cell phone dialled 911.

How many words per minute does a dispatcher have to type?

Typing Speed You, as the dispatcher, are expected to hear, understand and type everything down into the computer as it’s being said. It’s not unheard of that dispatchers type 90 words per minute plus.